Refund policy

Enchanted & Planted Return & Refund Policy  

Thank you so much for supporting my small shop! As a stay-at-home mom and plant lover, I take great care in packing and sending each plant baby to its new home. Please read the following policy carefully before placing your order.

Unboxing Video Required for Refunds or Replacements

To be eligible for a refund or replacement, you must send an unedited unboxing video within 2 hours of delivery.

  • The video must clearly show the unopened package, the full unboxing process, and the condition of the plant upon arrival.

  • No refund or replacement will be issued without this video.

Normal Plant Behavior

Some yellowing or wilting of leaves during shipping is completely normal. Plants can go through a little stress in transit but bounce back quickly with the right care.

Damaged, Sick, or Dead Plants

If your plant arrives with sick or dead roots and it’s determined to be due to an error on my part, I will refund or replace the plant (with proof via the unboxing video).

Please note: I photograph and video record each plant before shipping to ensure quality and accurate records.

Shipping Disclaimer

If you request a refund for any reason after your box has been packed but not yet shipped, you will not get a refund for the shipping cost.

Orders may be cancelled within 12 hours of purchase, as long as packing has not begun. 

Once your order has been packed and prepared for shipment, cancellations are no longer eligible for a full refund (shipping cost) due to the time, materials, & care already invested. 

If you change your mind, you may request a cancellation. In this case, a 20% restocking/handling fee will be deducted from your refund to cover packing materials and labor.

REFUNDS:

Refunds are only issued to the original payment method

Shipping fees are non-refundable once a label has been purchased

Live plant sales are final unless your plant arrives damaged or in poor health (please see our live arrival guarantee)

Once your plant leaves my care, I am not responsible for shipping delays, damages, or mishandling caused by postal carriers. Please be aware that plants are living things and can be sensitive to temperature, handling, and time in transit. With that being said, I want your plant to arrive the same way I would want a plant to arrive, so please reach out to me with any issues and I can help as much as I can. I pack with lots of love, care, & fluff. 

Thank you for understanding and supporting a small, magical business like mine. I want every plant to arrive happy and healthy — and I’m here if you have any questions or need help after your plant arrives! 

 

Enchanted Bath & Body Return and Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the order number. 

To start a return, you can contact us at enchantedbathandbodyshop@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we accept your return, a refund will be granted.

If your order has not yet shipped and you need a refund, please let us know by email. 

Gift cards, custom orders, wholesale orders, and products on sale are not eligible for returns or refunds.

You can always contact us for any return question at enchantedbathandbodyshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately, within 24 hours of the product being delivered, if the item is defective, damaged. or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on products on sale, gift cards, custom orders, & wholesale orders. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.